Privacy Policy

1. Overview

This Privacy Policy explains how videoai.ai collects, uses, stores, and shares information when you access our website, create an account, upload content, generate AI images or videos, purchase credits or subscriptions, or otherwise use our services.

By using videoai.ai, you acknowledge that your information will be handled as described in this Policy. If you do not agree with this Policy, you should not use the services.

2. Information We Collect

We may collect account information such as your email address, login provider details, profile settings, and authentication records.

We collect content and usage information, including prompts, uploaded images or videos, generated outputs, project metadata, tool settings, favorites, task history, and feedback that you submit.

We collect transaction information needed to process purchases, subscriptions, invoices, credit balances, refunds, and fraud-prevention checks. Payment card details are handled by payment processors and are not stored directly by videoai.ai.

We also collect technical information such as IP address, device and browser details, cookie identifiers, log data, pages viewed, and interactions with the services.

3. How We Use Information

We use information to operate videoai.ai, deliver AI generation and editing features, maintain user accounts, provide customer support, process payments, prevent abuse, improve reliability, and develop new product capabilities.

We may use prompts, uploads, settings, and generated results to debug tasks, enforce safety and usage policies, investigate misuse, and understand product performance.

We may send service messages about account activity, purchases, security events, product changes, and policy updates. Marketing messages, where used, will include available opt-out controls.

4. AI Inputs and Generated Content

When you submit prompts or upload media, those materials are processed to provide the requested AI features. Depending on the selected tool or model, content may be transmitted to infrastructure providers, model providers, storage providers, or moderation systems that support videoai.ai.

Generated content may be stored in your account history so you can view, download, favorite, reuse, or manage it. You are responsible for ensuring that content you upload or generate is lawful and that you have the rights needed to use it.

5. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, preferences, analytics, product performance, and fraud prevention.

Your browser may allow you to block or delete cookies, but some account and generation features may not work correctly without them.

6. How We Share Information

We share information with service providers that help us host the product, store files, process payments, deliver emails, analyze usage, provide customer support, monitor errors, and run AI generation workflows.

We may disclose information if required by law, legal process, security investigations, or to protect the rights, safety, and property of videoai.ai, our users, or others.

If videoai.ai is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

7. Data Retention

We keep information for as long as needed to provide the services, maintain business records, comply with legal obligations, resolve disputes, protect against abuse, and enforce our agreements.

You may delete certain content from your account interface where available. Backup copies, logs, billing records, and security records may remain for a limited period when retention is necessary.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so you should use strong credentials and protect access to your account.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

You can manage some account information directly in the product. For other privacy requests, contact us using the details below. We may need to verify your identity before completing a request.

10. International Transfers

videoai.ai may process and store information in countries other than where you live. Those countries may have data protection laws that differ from your local laws. Where required, we use appropriate safeguards for cross-border transfers.

11. Children

videoai.ai is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the revised date and provide additional notice where required.

13. Contact

For privacy questions or requests, contact videoai.ai support through the contact channel provided in the product or on our website.